Shipping & Returns
These terms of trade govern the sale and supply of goods by Ainsty Castings and may be subject to variation without prior notice.
The prices and availability of the goods are specified on the Ainsty Castings website at www.ainsty-castings.co.uk and such information is subject to change without notice. If clarification is required, customers should contact us to confirm the current price when ordering by post, phone or fax.
Postage is calculated by the total weight of the order and the destination the parcel is going to. Royal Mail postal rates are applied to all parcels unless other options are offered. Packaging is charged at the cost of the postal media used. Total postage is shown in the checkout prior to payment.
Ainsty Castings will normally process orders within 14 days of receipt, please note that larger orders may take longer as items will be need to be cast to fulfill the order. Due to external influences, postal service customers may not receive the goods as fast as we would like. In the majority of cases customers receive their order within thirty days of making their purchase, at the delivery address supplied. Where the order consists of more than one package it is possible for them to be delivered on different days.
We hope that all customers will be happy with their purchases from Ainsty Castings, however it is accepted that occasionally orders may be damaged during shipping, as such any damaged items will be replaced provided they are returned within 7 days of delivery. Any returns must be notified prior to shipping so that we can ensure that replacement product is available to be shipped. We would appreciate it if customers would send notice of return in the form of an email or Letter, stating clearly their full name and address, any relevant details of the purchase (order number etc) and that they wish to return the product, for replacement, to the following address: AAinsty Castings, The Potting Shed, Ranby, Lincolnshire, LN8 5LN, United Kingdom Tel: +44 (0)7799 262 451. Ainsty Castings recommends that registered post or recorded delivery is used for returning goods. Ainsty Castings will, within 30 days of receiving the notice of cancellation and the returned goods whichever is the later, replace without additional charge, any goods which have arrived in an unsatisfactory condition.
The right to cancel the contract exists from the time of the purchase the goods until the expiry of seven working days beginning with the day after the day that the goods were delivered. Where any part of the cancelled contract refers to goods that can be inspected without removing the packaging (blister packs for example) these items will only be accepted for return and refund if they remain unopened. Ainsty Castings reserves the right to request the return of any goods that are the subject of a cancellation order at the customers cost. Ainsty Castings recommends that registered post or recorded delivery is used for returning goods. Ainsty Castings will, within 30 days of receiving the notice of cancellation and the returned goods whichever is the later, reimburse without charge, any sum that has been paid for the goods. We would appreciate it if customers would send notice of cancellation in the form of an email, letter or fax, stating clearly their full name and address, any relevant details of the purchase (order number etc) and that they wish to cancel the contract to the following address: Ainsty Castings, The Potting Shed, Ranby, Lincolnshire, LN8 5LN, United Kingdom Tel: +44 (0)7799 262 451. Customers’ statutory rights are not affected.